Hilton Garden Inn Suffolk Riverfront

I just spent a night here and loved the cozy King Room and the delicious on-site restaurant. The pool area was wonderful for unwinding, and I got to enjoy some time in the hot tub too. The only downside was the parking lot felt a bit secluded at night, but overall it was a great stay. 😊

Units with the view.

The room was huge and brand-new had a nice decor. All the employees were incredibly nice and superbly friendly.

We visited the Space Quest and Adventures in Flight galleries, amazing. The staff was super friendly, and the rooms were nice and clean. It's a perfect spot for a fun getaway with friends.

The only issue we faced was that the room key didn't work at first, which caused a bit of a hassle. But overall, everything else went smoothly.

Excellent breakfast buffet for $15. Comfortable beds, quality linens. Attentive staff. Lovely decor.

Parking is a safety issue, IMO. Large, dimly lit lot rather than a garage. Without valets, I would not feel safe on my own at night.

We had fire drill during my stay. There, was very little staff involvement with directing quest to fire exist. Exist where dirty and smell like urine. After fire department arrived on seen, Not one staff member informed quest ,it was clear to return to our rooms. At this point, I felt very unsafe staying there, since I was checking out there next morning, I was unable to sleep, fearing, what if a real fire breaks out , the quest would be in trouble. Since staff , was clearly untrained to handle emergencies. what made matters worst, was there was also a power outage the same evening. The elevators were not working, and there halls were very dark. Since I had my elderly mother with me, I remained awake all night, waiting for day break , so I could check out as soon as possible. The power did not come back on until 6am. which means they were off all night. A disaster waiting to happen. I thank God , my family and I were able to check out at 6:05 am 0n 5/31/16. I prepaid booking months in advance. However, Staff still charged my credit card, for a 2 night say, the was already paid for in advance. Thank you ! Cynthia W.M.

comfortable stay with minor hiccup

The room was spacious and cute, made settling in really easy. I appreciated the friendly staff, who went out of their way to assist me . The restaurant offered a fantastic meal, definitely a highlight of my stay. I enjoyed the clean and well-maintained facilities, further enhancing my experience.

Lovely location overlooking the river. Nice breakfasts

A little bit soul-less. And we arrived late for checking in (about 9.50pm) and the bar was shut!

The rooms where very clean and the staff were very friendly. I would definitely stay again in the future

Check out the local events on weekends. You might find a free live band nearby, perfect for enjoying with family.

Nice bed

Hotel was great. Although the stairwell in the back stairway was filled with cockroaches. They were all dead. At least the ones we saw. Luckily we were leaving when we saw them. Will never stay again

Checkin was easy, checkout was a breeze, given a view without even requesting one, the bed was incredibly soft

Would prefer complimentary breakfast

The food quality was excellent, especially the tasty snacks offered. The staff displayed amazing friendliness and efficiency. The loud noise from other guests was distracting, ruining the relaxing atmosphere intended for the stay. Some areas felt neglected, despite the staff's efforts to provide good service.

Amenties

Hassle getting in and of Pool area/Hot tub/ kEY fOB NOT WORKING

A truly lovely place. The room and bed were comfortable and beautifully decorated. The dining staff were attentive and helpful.

water was cold in room ---very slow to warm up. (we hate to run the water needlessly)